Conference calling is gaining great popularity due to its features and benefits to the business, such as reduced costs, time saving, easily accessible, easy to operate, and many more. These services are beneficial for both small and large businesses, as using the conference call service, the host can be connected to two, three, or even a thousand people at the same time. But choosing a conference call service is a matter of concern, and needs attention. Below are some features which one must consider before buying any conference call service:
Flexibility of customizing the conference call service, including entry of a participant while the conference is going on, is a crucial feature for any conference calling service. It makes the service similar to meetings in-person. It is also better to check the capacity of the conference call service, as there is often a limit to the number of participants that can be included in a single call. Conference call services should also offer the option of sending documents to the participants through fax. Some conference call services offer sub-conferencing–a special feature that allows the participants to communicate privately during the conference, and then come back to the main conference. This type of feature is very helpful in cross-departmental conference calls, where people from same department can opt for the feature of sub-conferencing to discuss some points.
Uninterrupted connectivity of any conference calling system is one of the features that you should look for while buying the service. You can’t imagine the scenario when you and other participants are facing problems due to connectivity during active participation.
Apart from the basic features that all conference calling services should offer, some special and value-based services can also help to make your decision. Some services offer call recording services for future use, and translation services during the conference call. This may also include the transcription of conference calls, which are sometimes useful for the company. You can choose these features if you like, but there may be some extra charges for these.
Apart from above mentioned fields to analyze before buying conference call services, cost to be incurred is also significant, because the main purpose of conference calling is reduction in cost incurred. So you must compare quotes from different providers to find out the best option, and also the features that they are providing within that range of price. Some companies may also offer trial versions or some free calls for the checking-up of their services, and you should look to avail such opportunities to gauge the functioning of conference call services.